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Frequently Asked Questions
How long does shipping take?
We ship all orders within 8-10 days, ensuring your pet products arrive as quickly as possible.
How much does shipping cost?
We offer a flat shipping rate of £7.
What payment methods do you accept?
We accept secure payments via PayPal, Credit Cards, making your checkout process fast and safe.
Can I return my order?
Yes, returns are accepted under certain conditions. If your order is defective, not what you ordered, or arrives broken, you are eligible for a return.
What should I do if I receive a defective or broken product?
Please contact our customer support immediately with details and photos of the issue. We will guide you through our return process and ensure a satisfactory resolution.
What if I receive the wrong product?
If you receive an item that isn’t what you ordered, please get in touch with us right away. We'll arrange for a return and send you the correct product as soon as possible.
If you have any other questions or need further assistance, feel free to contact our support team!
