Last Updated: 20/01/2025
At IrishMarket.shop, we strive to ensure your satisfaction with our products. This Refund and Return Policy outlines our guidelines for returns and refunds for both physical and digital products.
1. Physical Products
1.1 Eligibility for Returns
You may be eligible for a return and refund if:
- The item received is defective or damaged upon arrival
- The item received is materially different from what was ordered
1.2 Return Process
To initiate a return:
- Contact our customer service at contact@IrishMarket.shop within 14 days of receiving your order.
- Provide your order number and a detailed explanation for the return request.
- Our team will review your request and provide further instructions if your return is approved.
1.3 Refund Process
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
– Original shipping costs are non-refundable unless the return is due to our error.
1.4 Exceptions
– Personalized or custom-made items cannot be returned unless they are defective.
– Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return or refund.
1.5 Damaged or Defective Items
– If you receive a damaged or defective item, please contact us immediately at contact@IrishMarket.shop.
– We may require photos of the damaged item for verification purposes.
– We will either replace the item at no additional cost or provide a full refund, including original shipping costs.
2. Digital Products
2.1 No-Refund Policy
Due to the nature of digital products, all sales of digital items are final and non-refundable. This includes, but is not limited to:
- E-books/guides
- Digital courses
- Software/Applications downloads
- Digital Prints, templates or patterns
2.2 Exceptions for Digital Products
We may consider a refund for digital products in the following exceptional circumstances:
- The digital product is materially different from what was described on our website.
- You are unable to access or download the digital product due to technical issues on our end.
In these cases, please contact our customer service at contact@IrishMarket.shop within 7 days of your purchase. We will work to resolve the issue or consider a refund on a case-by-case basis.
3. General Provisions
3.1 Right to Refuse Returns
We reserve the right to refuse returns or refunds that do not comply with this policy.
3.2 Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
3.3 Gift Returns
For gifts purchased from our store, we will issue store credit to the recipient for the value of the return. The original purchaser will not be notified of the return.
3.4 Changes to This Policy
We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website.
4. Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
IrishMarket
518 Old Kent Rd
London
SE1 5BA
United Kingdom
Email: contact@IrishMarket.shop