Shipping and Returns

At irishmarket.shop, we strive to ensure your satisfaction with our products. This Refund and Return Policy outlines our guidelines for returns and refunds for both physical and digital products.

1. Return Policy

1.1 Eligibility for Returns

You may be eligible for a return and refund if:

  • The item received is defective or damaged upon arrival
  • The item received is materially different from what was ordered

1.2 Return Process

To initiate a return:

  1.  Contact our customer service at contact@irishmarket.shop within 14 days of receiving your order.
  2. Provide your order number and a detailed explanation for the return request.
  3. Our team will review your request and provide further instructions if your return is approved.

1.3 Refund Process

– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
– Original shipping costs are non-refundable unless the return is due to our error.

1.4 Exceptions

– Personalized or custom-made items cannot be returned unless they are defective.
– Items marked as “Final Sale” or “Non-Returnable” at the time of purchase are not eligible for return or refund.

1.5 Damaged or Defective Items

– If you receive a damaged or defective item, please contact us immediately at contact@irishmarket.shop.
– We may require photos of the damaged item for verification purposes.
– We will either replace the item at no additional cost or provide a full refund, including original shipping costs.

2. General Provisions

2.1 Right to Refuse Returns

We reserve the right to refuse returns or refunds that do not comply with this policy.

2.2 Exchanges

We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

2.3 Gift Returns

For gifts purchased from our store, we will issue store credit to the recipient for the value of the return. The original purchaser will not be notified of the return.

2.4 Changes to This Policy

We reserve the right to modify this Refund and Return Policy at any time. Changes will be effective immediately upon posting to our website.

3. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at: contact@irishmarket.shop